What is outsourcing?
Outsourcing is where an external provider takes responsibility for a company’s I.T. services and support. Typically these can include I.T. maintenance, hosting, help desk provision and application management. Working in partnership with your business, all services are SLA (Service Level Agreement) led and you can choose the level of cover that best suits your needs.
More free time for you and less down time for your users
When systems fail, so do some businesses. Here at acs, our Solutions Centre engineers understand the importance of identifying potential issues early, and creating an I.T. foundation that is rock solid for your organisation.
acs knows how critical it is that when you encounter a problem, it is fixed quickly and with the minimum impact on your business. For this reason, we aim to provide a one-stop-shop that provides you with a clear, defined process for regular maintenance and problem resolution.
One of the first differences you’ll note when dealing with acs’s Solutions Centre is that, unlike other help desks, ours is staffed by unscripted engineers who really understand your problems. We operate our service desk to the highest standards, a minimum of MCP/MCSE qualifications. All calls are logged, tracked and managed to call closure within Service Level Management agreements.
The business benefits
One of the key benefits businesses experience with outsourced I.T. support is the ability to implement changes and deploy new systems quickly. Working in this way allows your organisation to say agile and ahead of the competition by removing the burden of routine system management from your in-house team and allowing them to focus on the strategic I.T. developments that your business really needs.
Critically, one of the key advantages of outsourcing is that it helps to reduce the cost of your I.T. operations by eliminating the need to invest in expensive technical training and system management software. Alongside reduced costs, moving to an outsourced I.T. support solution diminishes the risks associated with running a complex I.T. infrastructure, providing assurance that someone else is sharing accountability for your service delivery.
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Mircosoft Gold Partner - acs has skills and experience specific to your needs
As a Microsoft Gold Partner, acs’s solutions centre boasts engineers trained to a minimum level of MCP and MCSE.
HP Preferred Partner 2009 - Preferred Partners must adhere to a series of quality standards so look out for the Preferred Partner logo when buying HP products.
This partnership ensures that we have fast access to all HP product information and are able to offer you support and guidance on the latest technology.
Local Case Studies:
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